2. Welcome to BIG Gymwear's privacy notice.
3. BIG Gymwear respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
4. Important information and who we are
5. Purpose of this privacy notice
6. This privacy notice aims to give you information on how BIG Gymwear collects and processes your personal data through your use of this website, including any data you may provide through this website when you accept browser cookies, sign up to our newsletter, purchase a product, create an account on our website , sign up to our loyalty scheme or take part in a competition.
7. This website is not intended for children and we do not knowingly collect data relating to children.
8. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
10. BIG Gymwear Ltd is the controller and responsible for your personal data (collectively referred to as "BIG Gymwear", "we", "us" or "our" in this privacy notice).
11. Contact details
12. Our full details are:
13. Full name of legal entity: BIG Gymwear Ltd
14. Email address: : email@example.com
15. Postal address: The Oak Centre, Whinfield Drive, Aycliffe Business Park, Newton Aycliffe, DL5 6AU
16. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
17. Changes to the privacy notice and your duty to inform us of changes
18. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
19. Third-party links
20. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
21. The data we collect about you
22. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
23. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
24. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel a product you have with us but we will notify you if this is the case at the time.
25. How is your personal data collected?
26. We use different methods to collect data from and about you including through:
27. How we use your personal data
28. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
29. In some contexts we may rely on consent as a legal basis for processing your personal data, such as in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
30. Purposes for which we will use your personal data
31. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
32. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||(a) Identity
|Necessary for our legitimate interests (to conclude our contract with our customers and to provide access to our products under such contract)|
|To manage payments, fees and charges||a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to conclude our contract with our customers)|
|To collect and recover money owed to us||(a) Identity
|Necessary for our legitimate interests (to recover debts due to us)|
(d) Marketing and Communications
|Necessary to comply with a legal obligation|
|To ask you to leave a review or take a survey||(a) Identity
(d) Marketing and Communications
|Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)|
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
|Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
|To provide specialised offers, campaigns or loyalty rewards.||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services, maintain our loyalty programme and grow our business)|
34. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
35. Promotional offers from us
36. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
37. You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
38. Third-party marketing
We will get your express opt-in consent before we share your personal data with any company for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product experience or other transactions.
Change of purpose
39. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
40. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
41. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
42. Disclosures of your personal data
43. We may have to share your personal data with the parties set out below for the purposes set out in the table above.
44. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
45. International transfers
46. Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
47. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
48. Data security
49. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
50. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
51. Data retention
52. How long will you use my personal data for?
53. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
54. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
55. Details of retention periods for different aspects of your personal data can be requested from us.
56. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
57. In some circumstances you can ask us to delete your data.
58. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
59. Your legal rights
60. Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
The cookies we use
The cookies we use can be divided into two categories:
1. Essential cookies – no consent is required.
2. Non-essential cookies – the following cookies are only stored on your device when consent is given.
HOW CAN THE COOKIE SETTINGS BE CHANGED?
We always want you to be in control of the information you share with us, and there are a number of ways that you can remove or block cookies at any time, including by following the "help" file directions in your internet browser.
If you wish to delete cookies you can do so through your browser; further information on how to do this can be found here: http://www.aboutcookies.org/DEFAULT.ASPX?page=2.